Maxwell is more than a technology solution: we’re a dedicated, people-first Customer Success-driven organization, committed to getting your clients up and running on tech, and to helping you sell more.
See how our model is different from the rest.
Our customers report 98% satisfaction with their experiences interacting with our Support teams, which includes inquiries to Technical Support, Implementation Support, EDI Support, Marketplace Support via phone, email, and/or live chat.
Our powerful benefits administration and HR technology combined with our dedicated Customer Success team means you get a true “Software-as-a-service” solution.
We believe that your success is our success. Building a trusted relationship with our clients is top priority. With our responsive team of benefits and technology experts available at your fingertips – from initial client implementation through everyday support – you are set up to win with our technology right from the start.
Our entire U.S.-based Customer Success team is committed to you and your clients, from implementation to the day-to-day management of our technology.
From the start, a team of experts acts as an extension of your internal sales to service.
Our team works with you to help you confidently use our technology solution day-in and day-out.
Once you’ve been trained up on all things Maxwell, don’t worry – we aren’t going anywhere! Your customer success team continues to provide everyday support.
We know how tough it is to adopt new technology and ensure it fits alongside your unique business needs. So, we put together a best-in-class Customer Success team to make sure you are set-up for success from start to finish.
All successful journeys start with a solid foundation. Your first step with Maxwell is to meet the team behind the scenes who will provide you with your optimal on-boarding experience. They work with you to understand your business objectives so we can create an implementation success strategy custom-made for you, which will include targeted training to optimize your usage of the platform.
The best partnerships need to be built to last. That’s why your Customer Success team at Maxwell is comprised of passionate, dedicated advocates for your business objectives who care about driving results. Throughout your Maxwell journey, and especially during high-stress Open Enrollment and renewal seasons this team serves as your go-to for implementation strategy and sales and marketing expertise to make you successful in all facets of your business.
We have the answers to even the toughest questions. Our friendly, helpful Technical Support team is available via phone and email, at your fingertips. You can feel empowered to get the support you need, right when you need it. Want to troubleshoot on your own? Our web-based and in-app Resource Center is chock-full of detailed articles and documentation to help you find the answers you need.
Changing the way you administer benefits involves more than just a technology solution. It takes a shift in mindset, and an ongoing growth of knowledge and education. Maxwell University is our contextual learning catalog that provides you and your clientsvarious options for training so that you can learn based on your unique style.
In order to help our clients get value out of using our technology platform, we must determine what they’re attempting to achieve, and help them make the business process changes necessary to reach those desired results. Here’s how we think about it at Maxwell Health.
What is the client’s level of buy in?
What is the client’s desired outcome?
Is the client attaining early value? (i.e. first 90 days)
Are we set up to drive adoption and engagement for the lifetime value of the client?
As the client begins to adopt the technology, their business objectives are formally tracked.
Are the outcomes being attained repeatedly?
Are we driving continual ongoing value?
Are we increasing the value to the client through upsell/cross sell?
Are we retaining the client?
Will there be lifetime value for both the client and us?
Clearly, the entire culture at Maxwell is driven by the leadership the founders and the whole team demonstrate every day. I am honored to be a customer and grateful for the efforts of the entire team, even if I just know them from assorted chat logs and emails. Craig Scurato Simplifi Benefits
The relationship I have been able to build with our Maxwell team has been unlike any other company I have worked with. They truly care about your success as an agency and the success of your clients using Maxwell Health. Alicia Ball Rose Street Advisors
Maxwell Health has been recognized for excellence based on user reviews and feedback in the Benefits Administration category of G2 Crowd.